Agent Engagement Will Be Critical for Contact Centers in 2022
Fonolo
NOVEMBER 11, 2021
Agent attrition in 2020 was worsening; that contact center trend continued into 2021 and will continue in 2022. Lower contact center morale. Collecting feedback from your agents regularly will give you insights on how to best serve their needs. 5 Important Strategies for Agent Engagement in 2021. Embrace new technology.
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