Remove 2020 Remove Feedback Remove Morale Remove Multichannel
article thumbnail

Agent Engagement Will Be Critical for Contact Centers in 2022

Fonolo

Agent attrition in 2020 was worsening; that contact center trend continued into 2021 and will continue in 2022. Lower contact center morale. Collecting feedback from your agents regularly will give you insights on how to best serve their needs. 5 Important Strategies for Agent Engagement in 2021. Embrace new technology.

article thumbnail

Meeting the customer service needs of APAC millennials

Eptica

This is particularly true in Asia Pacific – by 2020 the region will be home to 60% of the world’s millennial population. Be multichannel While millennials are extremely active on social media, they don’t want to receive service exclusively through the likes of Twitter and Facebook. Share this page on: Tweet.