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2021: The Year of the Contact Center

DMG Consulting

Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . The fifth-place investment priority, analytics-enabled quality management (AQM), was cited in 27.2% of the responses. of the responses. Final Thoughts.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.