Callminer

JANUARY 18, 2021

” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.

Best practices 226

Best practices Call Center Contact Center Scripts 226

TeleDirect

APRIL 6, 2022

How Do Call Centers Help with Healthcare-Related Communication? | Since the onset of COVID-19 back in early 2020, public health authorities have made efforts to detect, monitor and slow the spread of the disease. Centers for Disease Control & Prevention (CDC), contact tracing has helped slow the spread of the virus.

Healthcare 48

Healthcare call center professionals Call Center Contact Center 48

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176