Remove 2020 Remove Call center experience Remove Cloud contact Remove Multichannel
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« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

VocalCom

A positive experience makes a real difference to the bottom line. Vocalcom has been deploying Cloud Contact Center solutions since 2012, enabling organizations with the latest innovations to improve agents’ productivity and customer experience.

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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

According to a Toister Solutions research, one of the top five challenges plaguing call center agent performance is how much of agents’ time gets sucked up by low-value work and the lack of context agents have about their customers. Want to know more about the evolution of contact centers ?