Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. The Great Contact Center Diaspora.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Outsource Consultants

NOVEMBER 29, 2021

By being proactive — and highlighting the benefits of remote work — leaders have been able to refine processes and technologies to supercharge their output. It’s important for call center leaders to proactively solve for the emerging challenges that exist (and will persist) in the future. Better Performance.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. There are different elements.

call center workforce 52

call center workforce Call Center Management Gamification 52