The Work-from-Home Revolution & the Engagement Challenge
VocalCom
JUNE 22, 2020
As agents who don’t have daily visibility into their metrics sit at an increased risk for burnout (Toister study), offering them custom reports and dashboards to self-monitor their KPIs is mission-critical to their well-being – and to the service delivered by the contact center. Want to know more about the evolution of contact centers ?
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