DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019 – 2020 Workforce Optimization Product and Market Report. million.

Consulting 48

Consulting Consulting Marketing Contact Center 48

TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. With big data and advanced analytics readily available, companies can provide Millennials with the acknowledgement they demand. AI-powered virtual agents. Pay attention. Some specialty solutions include Knowledge Owl and Happy Fox. Personalization.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

DMG Consulting

MAY 21, 2020

Last year was a great year for service organizations and contact centers—even when it was clear that customers and clients were often displeased with levels of service (with a few notable exceptions). Big Data solutions: Data repositories are an essential component of all AI and machine learning initiatives.

Big data 59

Big data Customer Service Contact Center Enterprise 59

VocalCom

JULY 2, 2020

The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch. Digitalization is quickly sweeping through contact centers. However, this does not mean that agents will totally disappear from contact centers. Dealing with Greater Complexity.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. Yes, cows: A company in the Netherlands developed a sensor that attaches to a cow’s ear, monitors its vital signs and transmits the data to a computer, which reports back to the farmer via email or text. Should we be worried?

Contact Center 53

Contact Center Analytics Self service Wireless 53