2020 Banking call center solutions Self service 
Callminer
FEBRUARY 23, 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. New Challenges for Call Centers in 2021. More Flexible Service Solutions. Video customer service is coming. Video chat assistance is on the rise.
TechSee
FEBRUARY 12, 2019
Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools. Milestones on the road to autonomous AI self service.
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Hodusoft
MAY 24, 2023
Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 billion in 2020.
Cisco - Contact Center
NOVEMBER 17, 2020
According to a global survey by McKinsey & Company, 62% of organizations are experiencing increasing demand for online purchasing and services by their customers, and 53% believe this trend will continue in the future. The banking industry is one example of widespread adoption of digital and omnichannel service. Learn More.
Callminer
AUGUST 6, 2019
.” – Lindsay Schluntz, The 5 Features You Absolutely Need for Your Call Center Software , Call Logic; Twitter: @call_logic. Make sure the solution is scalable (if you need it to be). While opting for a call center solution, it is important to keep your future business goals.
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