aircall
JUNE 9, 2021
Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020. To find out whether your business is ready to adapt and improve in the future, start by answering these questions: What are the industry standards? One challenge? Social Media. Have I been meeting them?
Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Compare your score to industry standards (by region, country, industry).
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Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Compare your score to industry standards (by region, country, industry).
Horizon CX
DECEMBER 27, 2019
It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond. 85% of respondents have targeted B2B clients for their Surveys (54% B2B only; 31% both B2B and B2C). 15% targeted solely B2C clients. 15% targeted solely B2C clients. Summary of Key Learnings.
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