Call Centre 101: Understanding Inbound and Outbound Calls
Select VoiceCom Blog
JULY 11, 2022
According to a report, the global market for call centres was estimated at almost $340 billion in 2020. Inbound sales Inbound call centre agents aren’t only there to help existing customers. Establish and track metrics The only way to improve your inbound and outbound calls is to measure and track different metrics.
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