2020 Article Multi-channel support Multichannel 
Global Response
FEBRUARY 13, 2022
Call centers, contact centers, multi-channel contact centers: there’s a lot of terminology floating around, and it may be difficult to know exactly what services are included in different types of contact centers—and which is right for your business. Case study: improve sales by 25% with streamlined customer support.
Kayako
JANUARY 5, 2017
According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Most consumers expect ready access to support or help.
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