Hodusoft

MAY 24, 2022

Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. . According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion in 2020” .

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Award Winner Second Year in a Row.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Callminer

AUGUST 6, 2019

Computer Telephony Integration (CTI): Essentially, CTI is a software that brings together all communication channels (web-based, voice, email, etc.). Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. Speech/text analytics.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

MARCH 22, 2023

The rise of e-commerce and changing business landscape post the global pandemic and lockdowns fueled the growth of call centers around the world. billion in 2020. If you’re planning to set up a virtual call center, then you can hire experienced and skillful people from around the world. billion by 2027.

Call Center 52

Call Center call center software CRM virtual call center 52

JustCall

FEBRUARY 13, 2023

Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center. If it operates entirely remote, it’s called a virtual call center. Just Call is a cloud-based service.

Sales 52

Sales Call Center Interactive Voice Response CRM 52