Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents. Customer Convenience. People will always prefer human interaction over automation.

Call Center 61

Call Center Interactive Voice Response outsourcing Virtual Agent 61

ProProfs Blog

JUNE 14, 2019

52% of people around the globe believe that companies need to take action on feedback provided by their customers. And to stop customers leaving without letting the brand know, it is important to work upon their feedback. 75% of customers believe it takes too long to reach a live agent. Microsoft. American Express.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

Fonolo

APRIL 4, 2023

billion in 2019. Source: Grand View Research 53% of shoppers believe their feedback doesn’t go to anyone who can act on it. Source: Accenture 52% of people around the globe believe that companies need to take action on feedback provided by their customers. billion in 2020, up 16.9% Source: Ameyo 30% of U.S.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

Fonolo

JANUARY 4, 2022

billion in 2019. 53% of shoppers believe their feedback doesn’t go to anyone who can act on it. 52% of people around the globe believe that companies need to take action on feedback provided by their customers. 77% of consumers view a brand more favorably when they proactively ask for and collect customer feedback.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142