TMP Direct
SEPTEMBER 23, 2021
The number of brands improving their CX in 2020 was up 13% from 2019, and the number is expected to grow further in 2021. Satisfied customers spend 140 percent more on average and stay with a company five years longer. Happy customers are much less likely to return products or demand a refund. TMP’s role.
CSM Magazine
JUNE 12, 2020
These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. From mobile devices to the most sophisticated intelligent machines, increased automation is helping companies of all sizes to optimize the customer experience. Omni-channels.
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