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Contact Center Trends 2021: The CX Watershed

Fonolo

It is an exciting time for the contact center, and we look forward to seeing how these trends develop in 2020. Contact Center Trends 2019. In 2019, contact center superheroes should watch for the plots, characters, and villains within them. Nina TM : Virtual Assistant by Nuance. Storyline: Gamification.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Ensure your virtual call center technology (as well as your people) can adapt to change.