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Get your customer service ready for the digital-first generation

Ian Jacobs

MAY 12, 2015

This new generation should matter to you, because by 2018 , the millennials will surpass the spending power of baby boomers. Social media. contact centers. social customer service. They're prepared with knowledge of your company, and your top competitors. Read more Categories: Customer Service. Millennials.

Social media contact 89
Social media contact Customer Service Government Analytics 89
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7 Steps to Reinforce Your Contact Center’s Systems and Processes for the Holidays

Serenova

OCTOBER 22, 2019

You can see it just over the horizon: the storm of calls, messages and texts that come with the holiday season at your contact center. Here’s how you can ensure your contact center’s systems and processes will weather the storm: 1. If you’re not already using a cloud-based contact center, think about switching.

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Contact Center Social media contact Average Handle Time Wait times 64
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