Bright Pattern

FEBRUARY 1, 2018

Ovum Customer Engagement Principal Analyst and industry veteran Ken Landoline took a stab at reassessing the key market players in its Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017–18 report.

Multichannel 59

Multichannel Cloud contact contact center solutions Contact Center 59

NICE inContact

JANUARY 30, 2018

Are you one of the almost 40% of organizations that say reducing effort to improve the customer experience is their primary contact center goal for 2018? The best contact center solution is not worth a penny if it’s not up and running. They will give you the flexibility to customize your solution.

Contact Center 74

Contact Center contact center solutions Multichannel Self service 74

NICE inContact

DECEMBER 17, 2018

At the heart of outstanding CX is a true multichannel or omnichannel approach to contact center service. Gartner isn’t the only independent analyst firm to name NICE inContact a leader for cloud contact center solutions. And isn’t that music to every business’ ears? Download all 3 reports. [i]

Multichannel 48

Multichannel Contact Center contact center solutions Cloud contact 48

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. Since then, the CDP market has grown rapidly. billion and is expected to grow from USD 4.8

call center software 98

call center software Call Center APIs Contact Center 98

JustCall

APRIL 24, 2023

CallHippo vs Talkdesk Here is a quick summary of how CallHippo and Talkdesk compare vis-à-vis important features: Feature CallHippo Talkdesk Phone system Virtual phone system with advanced features like: Reporting Integrations Robust customer support Simplified software for enterprise contact center solutions.

voip 52

voip CRM Enterprise Call Center 52

JustCall

FEBRUARY 13, 2023

Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It also integrates with third-party solutions like Hubspot, Zendesk, Pipedrive, and Intercom, allowing you to create an all-rounded, robust contact center solution. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52