8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. Avoiding the “Gotchas” in a Cloud Migration. What’s Next.

Enterprise 54

Enterprise Customer Experience Contact Center Cloud contact 54

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. Avoiding the “Gotchas” in a Cloud Migration. What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. Avoiding the “Gotchas” in a Cloud Migration. What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 To assess the ease of integration, it’s helpful to inquire about the vendor’s experience working with similar systems and to request case studies or customer testimonials. Since then, the CDP market has grown rapidly. billion in 2022 to USD 19.7

call center software 98

call center software Call Center APIs Contact Center 98

Serenova

APRIL 22, 2019

To meet its goals, City migrated to Serenova’s CxEngage cloud contact center solution in 2018. One of the reasons I never miss the annual ICMI Contact Center Expo (May 13-16) is the abundance of opportunities for real-life examples and frank discussions with contact center professionals. Can’t make it to the expo?

Contact Center 40

Contact Center Cloud contact Enterprise contact center solutions 40

Fonolo

FEBRUARY 13, 2019

Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. Who wrote it: Lori Bocklund at Contact Center Pipeline. The move to cloud is certainly one of the big trends in customer service.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

NICE inContact

JANUARY 11, 2019

It often seems that AI is becoming the answer for EVERYTHING but contact center leaders can struggle to understand how it can help specific employees with specific roles. Data from the recently published NICE inContact 2018 CX Transformation Benchmark Study offers up-to-the-minute insights.

Quality management 18

Quality management Management Average Handle Time Chatbots 18