Fonolo

APRIL 24, 2018

You should also check out, 4 Contact Center Reports to Start Off Your Year.). Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences.

Contact Center 99

Contact Center Call Center Self service Surveys 99

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Fonolo

APRIL 24, 2018

You should also check out, 4 Contact Center Reports to Start Off Your Year.). Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences.

Contact Center 57

Contact Center Call Center Self service Surveys 57

CX Global Media

JULY 11, 2019

David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management.

Contact Center 120

Contact Center CCNG Morale Coaching 120