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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management.

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Contact Center Trends 2021: The CX Watershed

Fonolo

“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. Contact Center Trends 2018. Here are trends for 2018 that are sure to shake up the industry.