2018 Business Process Outsourcing contact center solutions outsourcing 
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations.
Avaya
MAY 8, 2019
On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations.
Fonolo
FEBRUARY 13, 2019
Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. Who wrote it: Lori Bocklund at Contact Center Pipeline. The pros and cons of Business Process Outsourcing is always a hot topic.
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