2018, Big data and contact center workforce

Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

Verint

MARCH 29, 2018

Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness and Well-Being” on the morning of Wednesday, May 16. Using big data and the findings from his research in 50 countries, Achor will show how pursuing success using an individual, self-focused approach can limit our progress.

Big data

Big data Journey mapping Customer Experience Management

Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. billion for the first half of 2018. Over the past 15 years, total WFO revenue has gone from $803.4 million in 2003 to approximately $1.7 But market growth is just a part of the story.

Contact Center

Contact Center Interactive Voice Response Analytics Self service

Customer Contact Central

Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

Workforce Optimization Ushers in the Real-Time Contact Center

Webinars

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