AskNicely

AUGUST 29, 2018

” NPS Benchmarks. More recently, organizations have set a new standard of empowerment by using customer insights to grow revenue and retain more customers. Best NPS Benchmarks Are a Result of NPS Best Practices. So it made sense to show how brands across industries, use cases, and job roles view NPS.

Benchmark 60

Benchmark Best practices industry standards Customer centricity 60

Dialer 360

APRIL 10, 2018

Here are the essential keys and tips listed for the improvement of the call center performance and to confirm its stability in the long run: Practices to Boost Call Center Performance. This is such a simple approach and included in call center benchmarking best practices. Focus and Measure for Ultimate Performance.

Telemarketing 21

Telemarketing Call Center Interactive Voice Response Metrics 21

NICE inContact

NOVEMBER 9, 2018

There are several industry standard KPIs that can help you measure and benchmark your contact center performance. To learn more you can review the 2018 CX Transformation Benchmark and then review this white paper “ Top KPI’s for Managing Customer Service, Sales and Collections Contact Centers ”.

Contact Center 49

Contact Center Contact center software Benchmark First call resolution 49