2018 Analytics Quality calibration Self service 
Robert Davis
APRIL 5, 2018
By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). The rise in digital channels over the past decade has had a profound effect on service and sales operations. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.
Robert C. Davis and Associates
APRIL 5, 2018
By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). The rise in digital channels over the past decade has had a profound effect on service and sales operations. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.
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