Customer Service Life

SEPTEMBER 7, 2018

This article originally appeared on the CustomerThink blog as part of my monthly column on June 12, 2018. Now if you’re looking to augment your quality assurance efforts with AI and/or an analytics solution , that’s a different conversation. This can potentially allow your quality team to review more interactions (up to 100%).

Quality calibration 97

Quality calibration Calibration Surveys Coaching 97

Robert Davis

APRIL 5, 2018

By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. Outbound telemarketing is not for everyone.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. Outbound telemarketing is not for everyone.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40