2017, Customer emotions, Multichannel and Personalization

How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Journey Discovery Creates a Bridge Between Customer Behaviors and Business Outcomes. Journey Orchestration.

Analytics

Analytics Journey mapping Customer centricity Multichannel

Customer Data Analytics: How to Select the Best Tool for Your Needs

Pointillist

APRIL 17, 2019

Customer Data Platforms (CDPs) The hype around Customer Data Platforms (CDPs) is at an all-time high. According to Gartner, client inquiries on CDPs doubled between the first half of 2017 and the first half of 2018. What are Customer Data Platforms? By some estimates, there are more than 80 vendors claiming to offer CDPs.

Analytics

Analytics Journey mapping Multichannel Government

Customer Contact Central

How to Pick the Best Customer Journey Analytics Platform for Your Needs

Customer Data Analytics: How to Select the Best Tool for Your Needs

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