Remove 2017 Remove call center solutions Remove Chatbots Remove Technical Support
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AI in Customer Service – How to Deliver Real Value Now

TechSee

Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Chatbots solutions are continuously learning and will continue to improve.

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Rather face a dentist’s drill than hold for customer service? You’re in good company.

TechSee

billion active units in 2017, representing 63% of 8.4 Visual guidance emerged as the solution of choice for 71% of customers, with the majority of respondents indicating that they prefer to receive instructions via their smartphones. According to Gartner, Inc., consumers are the largest users of connected devices with 5.2

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.