Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. To improve AHT, quality training and customized coaching should be done. This should not only be limited to call handling and product knowledge , but should also extend to tool familiarity.
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