Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. Based on the available data, contact centers can weigh which channels perform better than the rest. Service Level. A 2016 survey by Call Center Helper shared that 62.7%
78 
Let's personalize your content