2017 call center professionals Coaching Metrics 
Tenfold - Contact Center Blog
JULY 9, 2018
According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. How does a contact center know it’s consistently delivering high quality service? It begins with setting metrics. A 2016 survey by Call Center Helper shared that 62.7%
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.
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