RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.
Creative Virtual
DECEMBER 11, 2019
2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? As virtual and physical worlds collide, customer information is becoming more valuable – and increasingly insecure. Free Download] Live Chat Benchmark Report 2018. Check out our annual benchmark report. Introduction. Add a Link.
Fonolo
JANUARY 4, 2022
5 Popular Customer Service Benchmarks. 52% of all customer service engagements around the world in 2017 began online. In 2017, 64% of Americans contacted some form of customer service. Nearly that many again have used a virtual agent or chatbot on their smartphone. Source: Bluewolf. Harris Interactive. 30% of U.S.
Verint
MAY 1, 2018
A study published in 2017 investigated the presence and effects of relational language on intelligent virtual agents (IVAs). Data from large-scale, real-world enterprise IVA implementations revealed that people are increasingly relating to chatbots as they would human agents. ET on May 2.
Expert insights. Personalized for you.
64 
Let's personalize your content