Everything You Need To Know About Call Center Quality Assurance
JustCall
NOVEMBER 24, 2022
So, let’s take a consistent approach to the fundamentals of call center quality assurance: 62 % of US customers have stopped doing business with a brand because of poor customer service. Most companies only assess 3-10 QA calls per agent, and if you catch anything big, it’s probably just luck. Productivity and development.
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