2017, Analytics, Customer emotions and Multichannel

How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Analytics

Analytics Journey mapping Customer centricity Multichannel

Customer Data Analytics: How to Select the Best Tool for Your Needs

Pointillist

APRIL 17, 2019

By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. But standing in your way are existing customer data management challenges. how many people did Y before Z but after X?)

Analytics

Analytics Journey mapping Multichannel Government

Customer Contact Central

How to Pick the Best Customer Journey Analytics Platform for Your Needs

Customer Data Analytics: How to Select the Best Tool for Your Needs

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