2017 Analytics Customer Care Virtual Agent 
DMG Consulting
NOVEMBER 1, 2017
DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 Workforce Optimization Mid-Year Market Share Report. million from $1,669.7
DMG Consulting
JANUARY 17, 2018
DMG Consulting Releases 2017 – 2018 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 – 2018 Workforce Optimization Product and Market Report.
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DMG Consulting
NOVEMBER 29, 2017
DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. 11/30/2017. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 30 November 2017. This represents only 11.4%
RichCall
SEPTEMBER 13, 2017
Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). connected customer journeys with 9 channels in most contact centers. Bruce Temkin , a customer experience transformist. of companies.
DMG Consulting
JUNE 12, 2019
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. compared to 2017. higher in 2018 than 2017, increasing by $200.1 What: Releases 16th annual Contact Center Workforce Optimization (WFO) Market Share Report. million to $1,855.2
DMG Consulting
MAY 25, 2018
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. million in 2017. As has been the case for close to two decades, NICE and Verint dominated every WFO revenue segment and category in 2017. When: Today, 23 May 2018.
DMG Consulting
DECEMBER 11, 2019
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. between 2017 and 2018 (as of July 31, 2019). Artificial intelligence (AI) and predictive analytics are also profoundly impacting the CBCCI market. 12/11/2019. About DMG Consulting LLC.
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