Serenova

MARCH 10, 2020

As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience. Interactive video engagement on banking websites, mobile apps and ATMs.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

DMG Consulting

APRIL 4, 2017

Cloud Solutions Are Rising in the Contact Center. The future of contact center applications is in the cloud, as chief information officers (CIOs) and business leaders are in agreement and on board with the benefits of adopting this model for contact center infrastructure and other contact center systems.

Contact Center 59

Contact Center contact center solutions Enterprise Business Process Outsourcing 59

RichCall

SEPTEMBER 13, 2017

Contact Center and CX Research and Reports. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017. connected customer journeys with 9 channels in most contact centers. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Enghouse Interactive

JUNE 26, 2018

According to Forrester’s The US Banking Customer Experience Index, 2017 , the top emotions that drive loyalty for direct banks and credit unions are feeling appreciated, confident and valued, and the impact of these positive motions is significant – among customers who feel valued, 90% will advocated for the brand. Author E.M.

Banking 40

Banking Contact Center Call Center Surveys 40