Remove 2017 Remove Accountability Remove Chatbots Remove Complaint resolution
article thumbnail

7 Types of Phone Calls Where You Should Screen Share

Talkdesk

In Deloitte’s 2017 Global Contact Center Survey , contact center executives said one of the big changes that will transform the customer experience in the next few years is the aim of making interactions “effortless.”. Instead of simply giving someone a free or trial account and hoping they figure it out; show them how it works.