Eptica

DECEMBER 20, 2017

Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

Eptica

OCTOBER 18, 2017

Date: Wednesday, October 18, 2017 The importance of security and GDPR to the digital customer experience. Published on: October 18, 2017. Meaning that companies should take into account privacy when designing new IT projects. 3 reasons why multichannel customer service is important to NHS BSA. Privacy by design.

Customer Experience 88

Customer Experience Multichannel Best practices Personalization 88

Eptica

FEBRUARY 20, 2018

Research from Deloitte estimates that social interactions will rise from 4% to 9% of contact center workload between 2017 and 2019. No wonder that 81% of consumers believe social media has increased accountability for brands. That makes social customer service a major, growing part of every brand’s customer experience.

Customer Service 55

Customer Service Multichannel Best practices Self service 55

JivoChat

APRIL 19, 2021

Multichannel ecommerce can help you boost sales, make your services more visible, and drive customer loyalty. In this post, we’ll tell you how to get started with a multichannel ecommerce strategy. Multichannel selling is an investment, but when executed well, it can significantly improve profit margins. of all retail sales.

Multichannel 52

Multichannel Best practices Engineering Analytics 52

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Multichannel” and “omnichannel” have been buzzwords for years now. Eno saves you the time of signing in to your account by just sending a mere text.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Eptica

MAY 17, 2017

Date: Wednesday, May 17, 2017 L’Occitane – the benefits of a global approach to digital customer experience. Published on: May 17, 2017. We caught up with her at the event to find out more about how the company provides its millions of global customers with a seamless, multichannel experience. Share this page on: Tweet.

Customer Experience 51

Customer Experience Multichannel Self service Best practices 51