Remove 2017 Remove Abandon rate Remove Chatbots Remove Wait times
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18 Live Chat Best Practices to Help You Deliver Superior Customer Service

Comm100

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? Keep your average response time low. A high response time can lead to high abandonment rates and customer dissatisfaction.

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Contact Center Trends 2021: The CX Watershed

Fonolo

Nobody escaped the long lines and endless waiting times. Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Call Center Trends 2017.