Avaya

OCTOBER 19, 2017

Simple, instant and natural engagement is at the heart of the next-gen CX (Customer Experience). Not every company can effortlessly support such communication, let alone hundreds of millions of interactions. For example, all IVR messages delivered to NYC311 callers are handled by the Avaya Call Pilot application.

Government 51

Government voip Interactive Voice Response Call Center 51

Aria Solutions

NOVEMBER 23, 2016

Although voice is still the primary channel customers use to interact with contact centers, representing 54% of all interactions handled, according to Dimension Data , digital is on track to overtake phone by end of 2016. Consider implementing a pre-built routing solution vs. a customized solution.

Interactive Voice Response 63

Interactive Voice Response Contact Center voip Engineering 63

UJET

AUGUST 6, 2019

When email became a support channel, it made explaining the problem much easier, but you didn’t know how long it would take for a response. Website chats improved the customer experience by speeding up the process of connecting with support and providing agents with the ability to send links, save conversations, and resolve issues faster.

Customer Support 78

Customer Support Chatbots Interactive Voice Response Entertainment 78