UJET

AUGUST 6, 2019

Voice and IVR improved through the implementation of more modern technology like Wi-Fi calling through smartphones and offering more options through a single device. Mobile shopping grew 70% from 2016-2018 in the United States. This shows how mobile is a preferred platform for all consumer interactions.

Customer Support 78

Customer Support Chatbots Interactive Voice Response Entertainment 78

Avaya

OCTOBER 19, 2017

Last year, NYC311 set a new record for the most annual contacts with 35,982,514 customer requests for services or information in 2016—surpassing its 2015 record by 5%. For example, all IVR messages delivered to NYC311 callers are handled by the Avaya Call Pilot application.

Government 51

Government voip Interactive Voice Response Call Center 51

Aria Solutions

NOVEMBER 23, 2016

Although voice is still the primary channel customers use to interact with contact centers, representing 54% of all interactions handled, according to Dimension Data , digital is on track to overtake phone by end of 2016. To do so, you’ll need to migrate to automated, or orchestration-ready, routing.

Interactive Voice Response 63

Interactive Voice Response Contact Center voip Engineering 63

Jon Arnold

JANUARY 21, 2019

Census Bureau statistics (as of December 2018), in 2016 there was just shy of 6 million firms, with total employment of 126.8 Back then, there were plenty of VoIP providers, and it was still a growth market. The cloud has effectively commoditized voice, so you need more now, and most providers have added UC, which has now become UCaaS.

voip 67

voip Marketing APIs Upselling 67