2016 Coaching Gamification Surveys 
Noble Systems
DECEMBER 18, 2018
That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Storyline: Gamification. Call Center Trends 2016.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
JULY 25, 2019
According to the JOLTS survey from the Bureau of Labor Statistics, the employee turnover rate is higher now than it has been in the past 18 years. According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. 5) Provide Coaching.
Natalie Petouhof
FEBRUARY 28, 2016
In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . What Does Gamification Have To Do With Performance? Why Is It Important to Balance Cost, Quality and Customer Service? What Does This Latest Release Feature?
DMG Consulting
JUNE 13, 2017
Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. billion, as of December 31, 2016, of which the contact center is responsible for $1.6
Taylor Reach Group
AUGUST 29, 2017
About 20% of the managers surveyed chose each of these and many chose more than one. Gamification is a great way to help front-line associates own their performance and involves people at every level of the organization. Make career pathing a critical part of regular coaching meetings with front-line associates.
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. A 2016 survey by Call Center Helper shared that 62.7% To improve AHT, quality training and customized coaching should be done. Cost Per Contact.
Expert insights. Personalized for you.
75 
Let's personalize your content