Eptica
APRIL 5, 2016
Date: Wednesday, April 6, 2016 Where are the UK’s Chief Customer Officers? Published on: April 06, 2016. Author: Pauline Ashenden The combination of growing competition and more demanding consumers means that customer experience is now recognized by businesses everywhere as crucial for success.
Eptica
JUNE 17, 2016
Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. Some will have a Chief Customer Officer with wide-ranging powers , while in other companies it may fall under the marketing department’s remit. Share this page on: Tweet.
Eptica
MAY 27, 2016
Date: Friday, May 27, 2016 Narrowing the gap between US and UK customer experience. Published on: May 27, 2016. Senior managers, including the CEO, are much more involved in the customer experience , understanding the importance of service to differentiate their company and offering in the marketplace.
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