2016 Calibration Contact Center Metrics 
Service Agility
JANUARY 10, 2018
Originally published in Contact Center Pipeline, August 2016 One of the best things to happen to the contact center in the last 10 to 15 years is the attention placed on customer feedback. Part of a toolbox Today’s contact centers squeeze a lot of activity from the data tied to a sampling of customer surveys.
Taylor Reach Group
DECEMBER 7, 2018
A strong economy doesn’t directly cause contact center attrition, but it does provide employees and agents options that may not exist in a weaker economy. This element of choice, though, will magnify any internal issues and challenges that may exist in your contact center which can contribute to staff attrition.
Expert insights. Personalized for you.
40 
Let's personalize your content