2016 Calibration Coaching Contact Center 
Taylor Reach Group
DECEMBER 7, 2018
A strong economy doesn’t directly cause contact center attrition, but it does provide employees and agents options that may not exist in a weaker economy. This element of choice, though, will magnify any internal issues and challenges that may exist in your contact center which can contribute to staff attrition.
NICE inContact
JUNE 21, 2016
Having the best quality monitoring technology can certainly help improve quality in your contact center. attitude that impedes getting buy-in during coaching sessions. DO: Hold recurring calibration sessions. Calibration with all the stakeholders helps ensure that monitoring and scoring is done consistently.
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