2016 Banking Multichannel Wait times 
Eptica
JULY 27, 2016
Date: Wednesday, July 27, 2016 Is customer service investment actually delivering? Published on: July 27, 2016. Author: Pauline Ashenden Despite the rising importance of customer service on both sides of the Atlantic, the UK is widely seen as lagging the United States when it comes to the experience that companies deliver.
Comm100
AUGUST 23, 2018
Multichannel” and “omnichannel” have been buzzwords for years now. Their total customer count is over 310 million active customers – a number that was last reported in 2016. This reduces wait time and empowers agents to become specialized in more advanced queries. Organic Mobile Experiences Blur Channel Lines.
Expert insights. Personalized for you.
50 
Let's personalize your content