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Abandon rate Interactive Voice Response Business Process Outsourcing Big data Contact center software outsourcing CRM Customer Support Analytics Surveys More Related Topics >
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The Company that Hacks Together: June 2016 Hackathon

Talkdesk

JUNE 24, 2016

Right on the heels of our release of Talkdesk for Slack, one of the hackathon teams created the Talkdesk Messenger Bot using Facebook’s new messenger API. Peppered Tiger is an update to an internal tool, Salty Taiga, used by many Talkdesk teams to view the “lifetime of a call.” This hack gives our team a real-time view into live calls.

Call flow 51
Call flow Contact center software Engineering APIs 51
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Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. new jobs in the IT / BPO sector by 2016. The challenge for many providers is executing on this vision.

Call Center 45
Call Center Customer Service Call flow Abandon rate 45
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