2016 Accountability Contact Center Omni-channel support 
Return Customer
JUNE 1, 2016
Omni-Channel Support Options. In fact, many who ask a company a question or leave a complaint on a social channel expect a reply within an hour. To deliver the best customer service experience, offer support options across all channels, and prioritize live chat and voice support. billion in 2016.
Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. Multi-channel support can silo important customer history.
Expert insights. Personalized for you.
93 
Let's personalize your content