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Instant Satisfaction: How to Meet Rising Customer Expectations

Return Customer

Omni-Channel Support Options. In fact, many who ask a company a question or leave a complaint on a social channel expect a reply within an hour. To deliver the best customer service experience, offer support options across all channels, and prioritize live chat and voice support. billion in 2016.

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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

How these channels are organized and how well connected they are plays a significant role in the customer’s journey and providing a consistent support experience. Multi-channel support can silo important customer history. HubSpot Support (@HubSpotSupport) December 29, 2016. ” Marketing Interactive.