Eptica

SEPTEMBER 10, 2015

Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Published on: September 16, 2015. Worries about upselling Particularly in the telecoms industry, companies are concerned that migrating customers from the telephone channel will cut off opportunities to upsell and cross-sell products.

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Customer Service Multichannel Upselling Self service 76

Eptica

APRIL 18, 2016

Its latest data found that the total volume of telecoms and pay TV complaints decreased between Q3 and Q4 2015. Therefore, it is worth comparing the Ofcom figures with the evaluation of telecoms companies carried out as part of the 2016 Eptica UK Multichannel Customer Experience Study. Share this page on: Tweet.

Multichannel 49

Multichannel Customer Service Upselling Customer Experience 49

Eptica

DECEMBER 4, 2015

Date: Friday, December 4, 2015 Happy Holidays? Published on: December 04, 2015. Customers are not happy with service levels 35% of American consumers were dissatisfied with the experience they received online during November 2015. How good is retail customer service? part of the research. There were three key points: 1.

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Multichannel Customer Service Upselling Contact Center 49

Avaya

DECEMBER 1, 2016

Integrate Multichannel Customer Contact into Your Strategy. An overwhelming majority of customers expect organizations to offer different channels to meet their needs, and make it easy to do so (Marcus Hickman, The Autonomous Customer 2015). Drive an Efficient Experience with Skills-Based Routing.

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Customer Experience Multichannel Interactive Voice Response Contact Center 57