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Technology to Improve Call Center Agent Engagement & Productivity

CSR Inc.

JULY 17, 2016

Earlier this month, I discussed the growing trend towards home-based call center agents. But the role of tech in the call center industry stretches well beyond enabling virtual agents. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity.

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Call Center Technology Gamification Coaching 48
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DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share Report

DMG Consulting

NOVEMBER 1, 2017

This decrease follows a similar pattern in the 12 months between the first half of 2016 and 2015, where total company GAAP revenue for contact center WFO suite providers decreased by $5.9 Total company GAAP revenue for the vendors that offer a contact center WFO suite dropped by 5.2% million from $1,669.7 million, a decrease of $86.3

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Consulting Consulting Marketing Gamification 48
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